Who are we?
We are Bartlett Group (Holdings) Limited (company registration number 00945137) and subsidiary companies (referred to as “Bartlett”, “we”, “us” or “our”). Our address is Broadway Hall, Horsforth, Leeds, LS18 4RS). We are the providers of the following websites: www.bartlettgroup.com, www.arborisk.co.uk, www.altisure.co.uk, www.steelsure.co.uk, www.dovetailcover.co.uk. We are registered as a Data Controller with the Information Commissioner’s Office withregistration numbers Z8268752 & Z826877X for Bartlett and Company Limited and Bartlett Wealth Management Limited respectively.
We are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We will process your personal information on the basis of “Legitimate Interests” and “Explicit Consent”(as defined by the General Data Protection Regulation).
What is Personal Data?
Personal data is information which relates to an individual and from which he or she can be identified either directly or indirectly through other data which the firm has or is likely to have in its possession. These individuals are sometimes referred to as data subjects. Personal data does not include information about companies and organisations.
How do we collect information from you?
We obtain information about you when you use our websites, contact us about products and services or engage with us to renew existing products or services. We may also collect data, with your consent via a letter of authority, from your existing product providers.
Where relevant, we also collect sensitive personal information such as details regarding your health, credit history and/or criminal convictions.
We also work with third parties including regulators and business partners. We may receive information about you from them.
How will we use the information about you?
We will seek your views or comments on the services we provide.
We will retain your data in line with the Bartlett Group Data Retention policy. We have different retention periods dependant on the requirements of each business division. We can provide details of specific retentions periods relevant to your data.
Please submit all requests to firstname.lastname@example.org
Use and storage of your information overseas
Your information may be transferred to, stored and processed outside, the European Economic Area (EEA). We will not transfer your information outside the EEA unless it is to a country which is considered to have equivalent data protection laws or where we have taken all reasonable steps to ensure the firm has suitable standards in place to protect your information.
Your personal information may be accessed by companies within the Bartlett Group to provide information regarding services we offer.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us about the work we do for other clients and information about our products and services, please ensure that your preferences are provided to your Bartlett representative.
You can change your marketing preferences at any time by contacting us by email or directly contacting the Bartlett representative who deals with your insurances:
Diane Griffiths Bartlett Group Ltd Broadway Hall Horsforth
Leeds LS18 47RS
Telephone Number: 0113 258 5711
You have the right to request deletion of information where:
The request to delete your personal data can be refused; should this situation arise we will provide you with the specific rationale to support the decision.
You have the right to restrict processing of personal data under the following circumstances:
Access to your information and correction
You have the right to access information we hold about you. You can request a copy of these records by contacting our Head Office.
If any of the information we hold is incomplete or inaccurate, please tell us and we will correct it.
Contact details are as follows:
Bartlett Group Ltd
Telephone Number: 0113 258 5711
We will endeavour to provide you with requested information within 1 month. We can impose a charge for this information if the request is manifestly unfounded or excessive. If we do refuse a request, we will advise you accordingly within 1 month.
If this eventuality did arise you have the right to complain. Please refer to our complaints procedure within the website for details.
In addition, without prejudice you have the right to lodge a complaint direct to the Information Commissioner’s Office if you have any concerns in relation to our information rights practices. The details are listed below for your information:
ICO Helpline: 0303 123 1113
Our liability to you
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you provide us with personal information, we take steps to ensure that it’s treated securely. Any sensitive information such as credit or debit card details are encrypted to ensure its protection.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may change this Policy from time to time so please check our website occasionally to ensure that you’re happy with any changes.
This Policy was last updated in May 2018.
Third Party Links
We do not endorse the content of any external sites and we are not responsible or liable, directly or indirectly, for any loss however caused to you by your use of any external site.
The information on our website is for residents of the UK only. These Terms shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or alternatively please contact at:
Bartlett Group Ltd
0845 605 4155
© Bartlett & Company Ltd – April 2018 – Version 3.0